Remove Image source
article thumbnail

Business process reengineering (BPR) examples

IBM Big Data Hub

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. This builds customer trust and loyalty and supports the organization’s long-term success.

article thumbnail

Bigger isn’t always better: How hybrid AI pattern enables smaller language models

IBM Big Data Hub

To train LLMs, developers use massive amounts of data from various sources, including the internet. Chip manufacturers are developing chips that can run a trimmed down version of LLMs through image diffusion and knowledge distillation. The image below shows this concept. Natural language processing (NLP) enables this capability.